Support

Need a hand with ClearFax? Email support@clearfax.app and a human replies, usually within one business day.

What to include

ClearFax has no accounts, so we cannot look you up by name or email. Your receipt carries a support code, and that code is how we find a send. Include it, plus:

• What you were trying to do and what happened instead.
• Your device and app version (Settings → About).
• A screenshot, if the issue is visual.

The support code stays valid, so there is no deadline to write to us. Keep the receipt PDF itself: it is saved to your device and our copy is deleted 7 days after the send.

What ClearFax does

ClearFax sends faxes to numbers in the United States and Canada. It is send-only: there is no fax number and nothing can be faxed to you.

Failed sends

A purchase covers one successful transmission. If a send fails or completes only partially, the purchase is not consumed and you can send again at no additional charge.

Billing

Purchases and refunds are handled by Apple. Request a refund at reportaproblem.apple.com. We can still help you find the right place.