Support

Need a hand with ClearFax? Email support@clearfax.app and a human replies, usually within one business day.

What to include

ClearFax has no accounts, so we cannot look you up by name or email. Your receipt carries a support code, and that code is how we find a send. Include it, plus:

• What you were trying to do and what happened instead.
• Your device and app version (Settings → About).
• A screenshot, if the issue is visual.

The support code stays valid, so there is no deadline to write to us. Keep the receipt PDF itself: it is saved to your device and our copy is deleted 7 days after the send.

What ClearFax does

ClearFax sends faxes to the United States, Canada and other supported countries. The app shows which countries are available. It is send-only: there is no fax number and nothing can be faxed to you.

Failed sends

A purchase covers one successful transmission. If a send fails or completes only partially, the purchase is not consumed and you can send again at no additional charge.

Billing

Purchases and refunds are handled by Apple or Google Play. On iPhone or iPad, request a refund at reportaproblem.apple.com. On Android, use your Google Play order history. We can still help you find the right place.